Refund policy

Last updated: August 29, 2026 · Pre-launch: Orbit is not on sale yet.

Orbit is not on sale yet — the 10-day trial is free and there is nothing to refund. This is the policy that will apply the day licensing opens.

You have 14 days after purchase to request a refund, in addition to the free 10-day trial.

How to get a refund

• Email support@visionz.ai within 14 days of purchase.
• Include the email address you bought with, or your Paddle order number (it's in your receipt).
• That's it. You don't have to give a reason — though if something didn't work, saying so helps make Orbit better.

How it's processed

Purchases will be handled by Paddle, our merchant of record, so refunds will be too: the money goes back to your original payment method, typically within 5–10 business days depending on your bank.

Outside 14 days?

Write anyway and explain what happened. We're a small operation, not a policy machine.